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Tuesday, August 8 • 9:00am - 10:15am
How to Find The Real Need with Socratic Questioning (Kent McDonald, Heather Mylan-Mains) Popular

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A common piece of advice is that your team should discover the true need of your project. Unfortunately advice on how to make that happen isn't as prevalent. In this session you'll have a chance to practice a simple technique to get to the core of what your stakeholders need that has been around for over 2000 years - Socratic questioning.
Join Kent McDonald as he walks you through a technique aimed at uncovering the (not intentionally) hidden need that your stakeholders are trying to satisfy, without asking "why?" five times in a row. Kent describes the questions, why they work and in what context they work based on his experience with IT organizations and the Agile Alliance. You'll then have a chance to practice them out to find out about a real project.
The line of questioning was inspired by Brennan Dunn who uses them to understand the true needs of his web development consultants.
Come learn about and practice this technique so you can use it back at the office to drive toward the right outcome.

Learning Outcomes:
  • Learn what socratic questioning is
  • Learn how to identify your stakeholders needs using socratic questioning
  • Practice socratic questioning with your peers
  • Determine when Socratic question is an appropriate technique to use


avatar for Kent McDonald

Kent McDonald

Content Curator, Agile Alliance
Kent is a writer and product manager who helps product people deliver powerful internal products. He has IT and product development experience in a variety of industries including financial services, health insurance, nonprofit, and automotive. Kent practices his craft as content... Read More →
avatar for Heather Mylan-Mains

Heather Mylan-Mains

President, BAs Without Borders
I love thinking and discovering details through conversations that enable change for people, processes and businesses. I'm passionate about practicing the business analysis profession. I want to change the way we think and see what business analysis is and how we can be successful... Read More →

Tuesday August 8, 2017 9:00am - 10:15am EDT