Abstract: Are important words often left unsaid at your place of work? Do you feel like you're navigating a complex maze in conversations? Does your message tend to miss the mark with co-workers, who increasingly seem to be impediments to reaching your goals? Are these unspeakable truths in your workplace that you wish someone would resolve for you?
Trust and communication issues within the workplace can hollow out an organization. Invisible lines get drawn. Alternate forms of communication open up to subvert perceived rivals. Allies are recruited, reinforcing an us vs. them behavior cycle. Organizations are suffering from a lack of trust, and it's costing them speed, productivity, and collaboration. What can YOU do about it?
Regardless of your title, you can be a leader in your organization, and a leader's first job is to inspire trust. In this session, Allison and Marcus will share models to evaluate your own behaviors and facilitate activities to help you find your voice for speaking the truth in a way that builds trust. Softening the truth can feel comfortable in low trust environments--it's simpler, nicer, and can make you look like a team player. It can also lead to miscommunication, undelivered news, and blame shifting. On the other hand, saying the truth in all of its ugliness is risky and potentially career-limiting. Finding the sweet spot of communication to become a trusted leader takes self-awareness and practice. Attend this workshop and learn to recognize how your behavior is building trust--or not--and practice speaking hard truths so that others can hear it.
Learning Outcomes: - Recognize your current state, self, and patterns of communication that might indicate a low trust environment
- A model to identify the communication cycles that hamper your organization from achieving its full potential
- Pattern to practice better forms of direct communication and build trust, which can also be used to get feedback from others
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