Abstract: Have you ever wondered what the best way to kick off a new project? Are you a product manager, designer, or team lead that has to wrangle multiple stakeholders and form a cohesive project plan? In this hands-on workshop you will learn how to collaboratively map and analyze a customer journey, and then turn it into an actionable backlog for your next (or current!) product. David Hendee, the Director of Design at Carbon Five, one of the world's leading software development & design firms, will facilitate this workshop based on more than 8 years coaching this exercise for more than 50 clients.
Learning Outcomes: - Collaboratively creating an experience map
- Identifying pain points and ideating solutions
- Performing a funnel cross-check
- Transforming an experience map into a story map
- Creating an Agile milestone plan with design stories
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