Abstract: As coaches, managers, or team members - we've all encountered situations in the workplace where a conversation moves in a matter of seconds from "constructive conflict" into "stressful conflict". However, working effectively through stressful interactions in the moment is a skill that we rarely have the opportunity to practice in a safe environment.
In this workshop, we'll begin by exploring the differences between constructive and stressful conflict and establish the different behaviours that can bring forth these stressful interactions. We'll then quickly move into a series of practice exercises and provide key facilitation techniques to help you support a more healthy interaction both one-on-one and on your team.
In short, you will walk away from this workshop with new skills and techniques to help yourself and others have a more productive and stress free interactions. Most importantly, applying these new skills will create the possibility for deeper, more meaningful and more relevant discussions both one-on-one and as a team.
Learning Outcomes: - Effectively identify when interactions move from "constructive" to "stressful"
- Understand the spectrum of different "styles under stress", including becoming aware your own personal style
- Collaboratively practice and experiment with key facilitation responses to stressful outbursts, improving skills for working through these situations in the moment
- Develop the ability to re-frame individuals and teams prone to stressful interactions into a positive or neutral position by transforming the path to action from stressful or constructive
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