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Thursday, August 10 • 9:00am - 10:15am
Putting the Customer First in Enterprise Agile Frameworks (Christopher Ruch) POPULAR

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Where has the customer gone in large scale enterprise agile frameworks? Customer Collaboration is one of the main tenants of the Agile Manifesto, but it seems that have we lost touch with this concept as we have scaled agile into large organizations. If we look at the SAFe Big Picture, the customer is represented, but only at the end of the process consuming the solution. This talk explores how and why it is important to pull the customer to the beginning and middle of the process and not just the end. This isn't to pick on SAFe -- the customer doesn't appear at all on the graphics for Disciplined Agile, LeSS, and Nexus at all! The concepts and principles explored in this presentation are universal in any large enterprise and can, and should, be applied to to any framework.
Each of the main enterprise agile frameworks today (Disciplined Agile, SAFe, LeSS, Nexus, etc) have a graphic representation of their model, which present an inside-out view of how an enterprise is organized to delivery in an agile fashion. But what do our agile enterprises look like from the outside, from our customers' view point? As agile becomes widely adopted as the way of developing products, there is a growing gap with where new product development ideas are generated and how customer input is integrated into the agile process. Increasingly we are seeing organizations struggling because of a lack of an effective and experienced product management group and even experienced agile coaches not knowing how to effectively engage customers in their process.

Learning Outcomes:
  • - Understanding the role of the customer, the voice of the customer, and market validation of new product ideas
  • - How to define who your "customer" is
  • - How to identify opportunities for involving customer input into your enterprise agile process, taking into account different kinds of product development and a framework for identifying the right way to engage customers in your process
  • - Understanding how design thinking, lean start-up, and usability testing are powerful tools when combined with agile for engaging the customers


avatar for Christopher Ruch

Christopher Ruch

Director, Agile Transformation, Summa
Agile and DevOps coach, trainer, and thought leader specializing in enterprise scale adoption and cultural change. I lead Summa's Transformation Practice.

Thursday August 10, 2017 9:00am - 10:15am EDT
Wekiwa 9&10